How long will it take for my order to ship? 

All orders generally take 1-5 business days to process before shipping. However, orders are delayed currently with Covid. You will receive an email with tracking once the order is packaged, labeled, and ready to be picked up by the mail courier. 

How much does shipping cost?

The cost of shipping can vary greatly depending on the particular items you’d like to purchase, the location where you’d like your order shipped, and the type of shipping service that your prefer. You can get a quick shipping & handling estimate by putting the items in your cart, then supplying some address information on the View Cart page.

Tracking shows my package as delivered but it isn’t here. Where is it? 

In the event your item was marked as delivered by the carrier and has not arrived, we kindly ask if you can reach out to your carrier with the tracking information. There may be a chance your item may have prematurely been scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then please do not hesitate to contact us. 

I did not receive a confirmation email, what should I do? 

Please contact us at support@threadinjection.com and we’ll confirm that your purchase went through. If you signed up for an account you can check your order status there as well.

What if I entered the wrong shipping address? 

Please contact a representative at support@threadinjection.com immediately. We will do our best to change the address before the package goes out.

Is tracking available? 

Yes, we issue tracking numbers for all orders. You will receive an email with the tracking information once your order has been processed, labeled, and ready for carrier pickup. 

What is your return/exchange policy? 

Thread Injection is a print on demand company, all products are unique and produced per order. Returns or exchanges are not supported if you ordered a wrong size, color, or simply don’t like the product. Our Print Providers don’t have inventory space to keep the unwanted items.

However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such.

What if I received my order, but it’s incomplete? 

If you received your order and it’s missing items don’t worry, we ship out some items from different fulfillment centers. If you think you are missing items still send us an email! support@threadinjection.com

Will an International Shipment be charged Duties and Taxes?

Shipments destined outside the United States may require additional duties or import taxes to be paid on delivery. The customer is responsible for the payment of all such fees. We cannot mark shipments “Gift” on customs forms, nor can we adjust the value of the items in the shipments. Unfortunately it is very difficult or impossible for us to estimate the duties and taxes your country may charge you. If you have any questions, please contact your local officials. International shipments do not have a guaranteed delivery time. The standard shipping service may take anywhere from one to several weeks and does not have location tracking.